Customer Service

 Engineering

Hydraulic
Modeling

 Operations

SCADA

 
 GIS
Maps
 Maintenance

CMMS

 
 Water Quality

LIMS

 Customer
Service

CIS,
AMR/AMI

BY ROLE
Customer Service

Sedaru keeps your team several steps ahead with analytics that pinpoint potential problems such as leaks or critical network outages before they impact customers. Become aware of operational events, dispatch work, and take care of customers before they call.

  • Reduce non-revenue water, increase revenue, and prioritize maintenance
  • Be aware of system pressures, leaks, events, and issues before a customer calls in
  • Reduce water loss by managing system pressures, identifying leaking or broken pipelines or meters in real-time for immediate attention
  • Reduce customer response time from 30-60 days to within minutes
  • Detect critical system performance anomalies such as backflow events and irregular consumption – act before a problem occurs
  • Improve communication and efficiencies between maintenance and customer service with real-time, map enabled alerts and dispatching

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"With Sedaru’s real-time information and communications capabilities, we know where our staff and assets are located, and can respond immediately if needed. In the event a main break prompts a valve shutdown, we know which valves to close, which crew is closest, and how best to coordinate the activity.”

Brian Macy, General Manager - Indio Water Authority, Indio, California