Redwood City - Sedaru Q/A

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Case Study - Redwood City - Sedaru Q/A

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Redwood City, CA, has deployed the Sedaru smart water enterprise software as a real-time, business operating platform for maintenance, customer service, operations, and planning decision support. Sedaru currently delivers integrated, role-based analytics across Redwood City's enterprise. 

With Sedaru, Redwood City personnel have the tools they need to make their jobs easier, complete their tasks faster, and make more informed decisions. Sedaru currently provides CWW substantial operations and maintenance efficiencies, helps them deliver the best service to their customers, and empowers their field crews.


    • Light-weight asset management
    • Cloud-based, easy-to-use mobile workforce management
    • Real-time, risk-based analytics for operational awareness
    • Prioritized asset and operational decision support
    • Clear presentation of data to improve collaboration and buy-in
    • Live, real-time connection to GIS data - no synchronization required
    • Clear, documented team communications
    • Ability to easily access information to all wet infrastructure in the field


    • Present-day deployment:  $300,000 savings / year
    • Coming soon, integration with add'l systems:  $1,000,000 / year



Justin Chapel, Public Works Superintendent, and Brandon Gilmore, Business Systems Analyst, sat down with IDModeling to share their experiences and thoughts since the deployment of Sedaru.


1.  How is Sedaru helping Redwood City implement a "smart water network"? 

Sedaru connects our field crews, customer service staff, and management in real-time, and the intuitive data collection interface has been easy for field staff to embrace regardless of technical background. Sedaru simplifies communication to all members of our Public Works team, keeping everyone informed during both routine and emergency events. Furthermore, Sedaru’s decision support has given our engineering department a more holistic view of our system, which is being utilized for the planning of improvement projects. 

2.  Could you provide specific time and cost savings examples since you deployed Sedaru? 

We have seen immediate time savings from using Sedaru. Field staff no longer needs to fill out lengthy paper ‘dailies’ at the end of their shift. Additionally, questions posed about our water system by executive staff and council members are able to be answered at an expedited rate with a high level of confidence.

Before Sedaru, the City used an offline system that required synchronization at the beginning and end of each shift. Since Sedaru has a live connection to our database, synchronization is no longer necessary. Across our whole team, this ‘real-time data connection’ saves about 200 hours per month, resulting in a savings of approximately $300,000 per year.

Longer-term, we anticipate savings in daily operations and CIP replacement. Sedaru is helping us develop a proper preventative maintenance schedule, which cuts down on emergency response that takes away from normal operations. With the full deployment of Sedaru integrated with our capital planning process and the resulting benefits of replacing the assets that have the highest consequence and likelihood of failure, we project over $1,000,000 in annual savings.

3.  How has Sedaru improved your overall work process?  How do you envision improving even further in the future? 

Since Sedaru has such a simple and intuitive user interface, field crews have required little training in how to use it, and new employees take to it with ease. This directly reduces training time and increases productivity. We have taken advantage of Sedaru’s flexible nature to incorporate barcode scanners into our water meter replacements form, making data entry that much easier and reducing data entry errors.

4.  What excites you most about implementing Sedaru at Redwood City? 

Even though Sedaru is a useful tool on its own, one of its most exciting features is Sedaru’s ability to connect legacy systems and see the data from these systems all in one smart water network. This creates a seamless system where information can be directed where it’s needed with minimal oversight. Additionally, this helps create departmental buy-in with staff members that are already proficient with an existing system, while advancing progressive management tools.

As an example, we are already planning to integrate Sedaru with our SCADA and Sensus AMI networks. With both of these systems integrated, we will be able to get a real-time view of water supply and demand in the distribution system. We will be able to identify areas we should focus on to minimize water loss, maximize water conservation, and target our maintenance on the areas of greatest need.

5.  How does Redwood City function differently since starting to use Sedaru? 

Communication has improved tremendously. Sedaru has created a system where operational accomplishments can be viewed in an easily understood and actionable way. Now that we are able to tag an asset or location on the map and attach a photo or conversation, we are reducing the possibility of misunderstanding and increasing our overall efficiency.

6.  What kind of support and service has the Sedaru team delivered? 

The Sedaru team has continually valued opportunities to improve their product, and actively seeks feedback from their customers. Within the last year we have seen dramatic product enhancements based on our requests that have gone above and beyond what we originally anticipated. 

7.  What are your thoughts on Sedaru's Trending view? 

The way Sedaru has chosen to display trend lines is interactive and powerful. Being able to graphically view the performance of our crews in a drag-and-drop environment allows the user to quickly understand and answer complex departmental questions. Additionally, once insight has been gained, Sedaru gives you a visual justification that can be easily shared with executive staff.

8.  How has Redwood City benefited since using Sedaru for customer service and water quality sampling? 

Having asset history at our crews’ fingertips helps answer our customers’ questions instantly. When people from the community can see the maintenance that has occurred – and why we’re performance the maintenance – it gives them confidence that their tax payer dollars are being spent wisely. We also have plans to set up a recurring task schedule that will automatically be assigned to appropriate staff each week. This will save hours of administrative time each week both in task setup, and report preparation for compliance of state mandated guidelines.

For the last couple of months Redwood City has been using Sedaru to track the collection of our routine water samples. This has helped us address complaints for water quality along with our valve exercising and hydrant maintenance programs. With the ability to correlate sampling data and maintenance activities, we can pinpoint water quality issues in the distribution system and take appropriate action.