City of Morgan Hill Selects Sedaru to Deliver Mission-Critical Smart Water Data
ARCADIA, CALIFORNIA, October 7, 2014 – IDModeling, Inc., a leading global provider of smart water network software and services, has been selected by the City of Morgan Hill, CA to deploy its flagship smart water enterprise software, Sedaru. The industry’s real-time solution to connect organizational data, systems, and people across the water enterprise, Sedaru leverages IDModeling’s proven hydraulic, asset and operational management analytics so utilities can anticipate water operations, understand impacts and solve problems for energy, quality, water resource, and asset management initiatives.
The City of Morgan Hill’s Utility Billing Office (Morgan Hill) provides water and sewer services to over 12,200 customers in the southern Santa Clara Valley. According to Morgan Hill’s Utility Systems Manager, Mario Iglesias, there is a growing demand on utilities to maintain their staffing and manage costs while still providing the best customer service. “In response, Morgan Hill looks toward technology – such as Sedaru – that delivers in-depth system knowledge, right when our team needs it,” said Mr. Iglesias.
Sedaru Boosts Accuracy, Efficiency, and Morale
IDModeling worked with Morgan Hill to deploy Sedaru as their smart water network, connecting their field and office operations by integrating their Esri®-based GIS and CMMS for their field crews into a single, easy-to-use operating platform to enable role-based water analytics that are accessible anywhere, anytime. “In the past, we weren’t easily able to find customer service information we needed. Now, with Sedaru, tasks get assigned and data gets updated in real-time. All this allows accurate information to be readily available to the field crew and our team in the office, thereby increasing efficiency and saving time,” said Iglesias.
Having Sedaru in place also increases accuracy when doing the job, according to Iglesias. The field crews can easily review the history of a particular asset or area of the system to identify previous blockages or damage to a pipe. This used to be a time-consuming process, but through Sedaru, all asset information can be accessed through a central repository by any member of the Morgan Hill team. Sedaru delivers one place to access all data, and one place to update data.
“With Sedaru, field crews know their tasks and data gets updated immediately, so monthly reporting and measuring progress is no longer just visible to the boss but also to any employee,” said Iglesias. “Sedaru gives our team all the relevant information to go out there and do an accurate, efficient and thorough job, and that builds our team’s morale. The accuracy, efficiency, and team morale – all of these are issues addressed by Sedaru. With Sedaru in place we can say: ‘Great! We have overcome obstacles in doing our job, now we can do what we are here to do – respond more quickly to our customers’ needs.’”
It Doesn’t Take Long…to See the Power of Sedaru
Morgan Hill’s Operations and Maintenance team uses Sedaru as a core part of their everyday work. Users in the office can assign maintenance tasks specifically on those assets that need it most and are most critical for system operations. Field crews use it to get assignments, track work, document the history of the system so all users can benefit, and to respond to customer requests with total system awareness.
”We’re very grateful to continue our long relationship with Morgan Hill,” said Kevin Koshko, Sedaru Product Director. “Their forward-thinking team immediately grasped the benefits of Sedaru, and we are excited that they are planning to connect their sewer data to Sedaru this year so the entire utility can benefit from its connected smart network analytics.”
Iglesias concluded, “Once people start to see the power they have with this tool, they start to believe, and it doesn’t take long for people to see the power there is in Sedaru.”
About IDModeling, Inc.: Infrastructure Data Modeling (IDM) delivers next-generation network management software and services for the smart water industry to build the world’s water network. IDM connects the past and models the present to prepare for the future, with fully connected, real-time, user-friendly products designed to bring immediate value to its customers. IDM operates Sedaru as a Service (SaaS) for utilities to access information, communicate across the organization, and simulate performance of their water systems.
About Sedaru: Sedaru is What Happens Next™ when water utilities need to make the right decisions. With connected, predictive decision support analytics, Sedaru creates findable, shareable, and actionable insights for any role within the utility, including Management, Engineering, Operations, Water Quality, Maintenance, and Customer Service.