Sedaru’s Commitment to Serve, COVID-19 Update

Posted by Lori Rhodes
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SAN DIMAS, CA (March 19, 2020) – As we work together to contain the spread of COVID-19, Sedaru assures each of our customers and partners that our applications, implementations, and all related support services remain available and ready to scale flexibly with your needs, available resources, and timing.  Our role as a critical service for the essential services you provide is felt and appreciated, and we are here to support your daily business and operational needs.

As such, Sedaru remains laser focused on delivering, with creativity and flexibility, collaboratively with you, for your customers:  whether that’s nudging our next virtual meeting forward, or providing thorough, responsive technical support, hitting that next app milestone or resolving a software issue, reaching that next implementation milestone, or rolling out and training your team virtually or at-distance – we’ll work with you to persist, while staying positive and prepared to adjust to your needs, as we weather the direct and indirect impacts of this incredible virus.

The below represents some of our recent business practices to best serve you during this time.

OUR TEAM IS SAFE, FOR YOU

All Sedaru employees have been asked to work from home, to adhere to social distance guidelines.  We continue to operate nationally, using the remote best practices that have proven successful over years of delivering for a national customer base, including Zoom virtual meetings, Slack communications, and our Online Product Support system.  We may even surprise you by using emails and the telephone.

CUSTOMER MEETINGS CONTINUE, VIRTUALLY

We are converting all in-person meetings to remote.  We can call in, share a screen, and share a smiling, supporting face for your current and next initiatives.  Any in-person meetings required for critical services are managed with both size and proximity, per current public health guidance.

TRAININGS PROCEED, WITH A TWIST

Sedaru training courses can be brought to you online, including the opportunity to record the live session for your future reference and ongoing internal use.  We’ll share a virtual room as we collaborate with your team seamlessly, while walking through examples and exercises tailored to your rollout, to benefit your exact needs.

We’re all calibrating to this new normal, and Sedaru remains committed to uninterrupted service throughout.  We believe that we’ll get through this stronger than before, because together, we’ve always delivered everything that’s been needed, and more.

Let’s #BeMoreTogether (virtually),
Paul Hauffen, CEO  |  Sedaru, Inc.

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